Shipping your parcel

Shipping your parcel

Packages are usually shipped within 2 days of receipt of payment*. They are sent with a tracking number** and delivered without a signature. Parcels can also be sent via Colissimo.

The shipping costs include the preparation and packaging costs as well as postage. The preparation costs are fixed, but the shipping costs vary depending on the total weight of the package. We recommend that you order all your items together in one order. We cannot combine two separate orders, so there are shipping charges for each. Your package will be shipped at your own risk.

Package sizes are appropriate to the order and your items are well protected.

Returning your parcel

The customer returns the product through Colissimo Suivi only after receiving the approval of Ordissimo (see terms and conditions): - with the return note on the package - with the return authorization number received, clearly legible on the parcel, to the following address:  
ORDISSIMO S.A. - Service des Retours - 33 avenue Léon Gambetta - 92120 Montrouge - France.

*Except an article of your order is not in stock
**Deliveries by regular mail (books, small accessories, ...) do not have a tracking number. Then count on 2 to 5 days until you receive your parcel.