Shipping and return
Shipping your package
Orders are normally dispatched within 2 days, once the payment has been received.*. They are shipped with a tracking number**.
Shipping costs include preparation and packaging costs as well as freight costs. Transport costs vary depending on the weight of the package. We recommend grouping all of your purchases together in one order. We are unable to regroup two seperately made orders and shipping costs will apply to each seperate order.
The size of our boxes are suitably adapted to delivery purposes and your order will be duly protected. Nonetheless we recommend checking your order for any transport related damages once it has been delivered by the transporter.
Returning your order
Once the customer has received the authorisation of Ordissimo, they may return the product by registered mail: -with the shipping receipt attached to the order -with the return authorisation number written clearly on the packet -sent to the following address:
ORDISSIMO S.A.-Returns service-33 avenue Léon Gambetta-92120 Montrouge-France
*Except in case of stock shortage for the ordered product
**Delivery of standard non-registered mail (books, small accessories...) can take between 3 to 7 days.